A technician is trying to fix a Windows 7 computer that displays an “Invalid Boot Disk” error after POST. What is a possible cause of the error?

A technician is trying to fix a Windows 7 computer that displays an “Invalid Boot Disk” error after POST. What is a possible cause of the error? The boot.ini file is corrupt. The ntldr.exe file is corrupt. The ntdetect.com file is corrupt. The boot order is not set correctly in the BIOS. Explanation: If a […]
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A user reports to a technician that his computer freezes without any error messages. What are two probable causes? (Choose two.)

A user reports to a technician that his computer freezes without any error messages. What are two probable causes? (Choose two.) An update has corrupted the operating system. A process is not using enough system resources. The power supply is failing. The MBR is corrupted. The boot order is not set correctly in BIOS. Explanation: […]
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A user reports that a video editing program does not work properly after a sound mixing program is installed. The technician suspects that a compatibility issue might be the cause of the problem. What should the technician do to verify this theory?”

A user reports that a video editing program does not work properly after a sound mixing program is installed. The technician suspects that a compatibility issue might be the cause of the problem. What should the technician do to verify this theory?” Update Windows OS. Update the video editing software. Uninstall the sound mixing software. […]
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A user reports that logging into the workstation fails after a display driver has been updated. The user insists that the password is typed in correctly. What is the most likely cause of the problem?

A user reports that logging into the workstation fails after a display driver has been updated. The user insists that the password is typed in correctly. What is the most likely cause of the problem? The password has changed. The Caps Lock key is set to on. A display driver update failed. The display setting […]
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Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?

Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem? Can you boot the operating system? Have you changed your password recently? Do you get a login prompt when the computer boots? What programs have you installed recently? Explanation: Closed ended questions tend to have a […]
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What is a common step that a technician can take to determine the cause of an operating system problem?

What is a common step that a technician can take to determine the cause of an operating system problem? Boot into Safe Mode to determine if the problem is driver related. Test the power supply. Document the time spent to resolve the problem. Check the fan connections and ensure the fan is working properly. Explanation: […]
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Which two Windows utilities can be used to help maintain hard disks on computers that have had long periods of normal use? (Choose two.)

Which two Windows utilities can be used to help maintain hard disks on computers that have had long periods of normal use? (Choose two.) Disk Cleanup Disk Maintenance Disk Defragmenter Disk Partition Disk Format Explanation: After long periods of use, the hard drive becomes fragmented (the files are not saved in consecutive clusters). This increases […]
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When troubleshooting a printer problem, a technician finds that the operating system was automatically updated with a corrupt device driver. Which solution would resolve this issue?

When troubleshooting a printer problem, a technician finds that the operating system was automatically updated with a corrupt device driver. Which solution would resolve this issue? Roll back the driver. Restart both the computer and the printer. Scan the downloaded driver file with a virus scanner. Upload the correct driver to the printer. Explanation: You […]
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Which command is used from the Windows command prompt to schedule a program to run at a specific time?

Which command is used from the Windows command prompt to schedule a program to run at a specific time? AT CMD TASKLIST TASKKILL Explanation: The AT command is used to schedule commands, scripts, and programs to run at a specific date and time. For All Questions: IT Essentials Chapter 6 Exam Answers 2018 2019 Version 6.0 […]
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Which Windows 7 feature would an administrator use to configure a computer to delete temporary files from the hard drive at 3:00 AM each day?

Which Windows 7 feature would an administrator use to configure a computer to delete temporary files from the hard drive at 3:00 AM each day? Disk Cleanup Task Scheduler Device Manager Computer Management Explanation: Task Scheduler is commonly used as part of a preventive maintenance plan that includes hard disk checks, hard drive defragmentation, and […]
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