9.2.4.4 Lab – Troubleshooting Using Network Utilities Answers

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9.2.4.4 Lab – Troubleshooting Using Network Utilities Answers

Lab – Troubleshooting Using Network Utilities (Answers Version)

Answers Note: Red font color or gray highlights indicate text that appears in the Answers copy only.

Objectives

  • Interpret the output of commonly used network command line utilities.
  • Determine which network utility can provide the necessary information to perform troubleshooting activities in a bottom-up troubleshooting strategy.

Background/Scenario

There are a number of problems that can cause networking connectivity issues. In this lab, you will use network utilities that can help you to identify connectivity issues in wireless networks. The network command line utilities are also useful to detect problems in a wired network.

Required Resources

  • A computer with Windows 10 installed
  • A wireless NIC installed
  • An Ethernet NIC installed
  • A Wireless Router
  • Internet connectivity

Step 1: Connect to a wireless network.

  1. Disconnect the Ethernet cable from your computer. An “orange triangle” appears over the Connections icon.
  2. Click the “Connections” icon in the tray. What is the name of an available wireless connection?____________________________________________________________________________________
    Answers will vary.
  3. Click one of the available wireless connections. Connect to the network. Enter login information if required. Confirm that the connection is successful.
  4. Confirm that the connection is successful.

Step 2: Verify that the Network Adapter is operational.

When a connectivity problem is reported, the first step in a bottom-up troubleshooting strategy is to determine whether the NIC and the operating system settings on the computer are functioning correctly.

  1. Open the Control Panel, select Network and Sharing Center. Right-click Start and select Control Panel. Click Network and Sharing Center. Click Change adapter settings.
  2. Select the Wireless Network Connection. Right click on the adapter and select Status from the menu. If the Status choice is grayed out, it indicates that the adapter is either not enabled or not connected to a wireless SSID.
  3. When the status window opens, verify that the connection is enabled and that the connection SSID is correct. Click on Details to open the adapter details window.
  4. The Details window shows the current IP configuration active on the network adapter. It displays both the IPv4 and IPv6 configurations. If DHCP is active, the lease information is shown.
    Is DHCP enabled on the PC?__________________
    Answers will vary. In this example, DHCP is enabled.
    When does the DHCP lease expire?_____________
    Answers will vary. In this example, the lease will expire in a day.

Step 3: Confirm the IP address configuration.

  1. Open a command window. Right-click Start menu and select Command Prompt.
  2. Enter ping 127.0.0.1. The IP address 127.0.0.1 is also referred to as the “localhost” address. A successful ping to the localhost address indicates that the TCP/IP protocol stack is operational on the computer. If the localhost address does not reply to a ping command, there might be an issue with the device driver or the network interface card.Was the ping command successful?___________________Yes
  3. Use the ipconfig command. Identify the IP address, subnet mask and default gateway addresses configured on the computer.If the local IPv4 address is a host address on the 169.254.0.0/16 network, the computer received its IP address configuration through the Automatic Private IP Addressing (APIPA) feature of the Windows operating system.
    What problems can cause a computer to receive an APIPA address?________________________________________________________________________________________________________________________________________________________________________
    The computer did not receive an IP address from the DHCP server. There may not be a DHCP server on the network, the DHCP server is inaccessible from this computer, or there are no more available IP addresses.
    If the computer is assigned an APIPA address, there might be an issue with the DHCP server. If the wireless router is providing the DHCP services, confirm that the DHCP service is configured correctly and that the IP address range is large enough to accommodate all of the devices that may attach wirelessly.
    What is the IP address of the default gateway assigned to your PC?_________________________
    Answers will vary. In this example, the IP address 192.168.1.13.
  4. To test whether or not the PC can reach the default gateway through the network, ping the default gateway IP address.A successful ping indicates that there is a connection between the computer and the default gateway.
    If the ping command does not complete successfully, make sure that the IP address of the gateway is typed correctly and that the wireless connection is active.
  5. Type net view. The net view command, when issued on a Windows PC, displays the computer names of other Windows devices in your Windows domain or workgroup. When net view displays the names of other computers it indicates that your computer is able to successfully send messages across the network.List the computer names that are displayed.
    ________________________________________________________________________________________________________________________________________________________________________
    Answers will vary. In this example, there are two computers listed.
    Note: Depending on the configuration of the PCs in your lab, net view may not return any computer names or may display an error message. If this is the case, move on to the next step.

Step 4: Test external connectivity.

If you have an external connection, use the following methods to verify the operation of the default gateway and the DNS service.

  1. The Windows tracert command performs the same function as the traceroute command used within the Cisco IOS. Use the tracert command along with your school’s Web site URL or the Cisco Networking Academy Web site. Example: type tracert www.netacad.com. Note: Some output was omitted.The tracert command displays the path that the packet takes between the source and destination IP addresses. Each router that the packet travels through to reach the destination address is shown as a hop in the tracert output. If there is a network issue on the path, the tracert output will stop after the last successful hop. The first hop in the output is the default gateway of the source PC, the last entry will be the destination address when the tracert command completes successfully.
  2. Tracert uses the configured DNS server to resolve the fully qualified domain name to an IP address before beginning to trace the router to the destination. Using tracert or ping with a domain name instead of an IP address can confirm that the DNS server is providing name resolution services.
    What IP address was returned by the DNS server?
    Answers will vary. In this example, the IP address for www.netacad.com is 52.5.233.103.
    What would happen if the DNS server could not resolve the domain name of the server?____________________________________________________________________________________
    You will be unable to access the web server.
  3. Use the nslookup command with the IP address you just discovered. Nslookup is a utility that can be used to troubleshoot DNS problems.
    Type nslookup 72.163.6.233. The IP address in this example is assigned to a server at Cisco Systems. What domain name was returned?____________________________________________________________________________________
    Report-prod.cisco.comWhat DNS server did the nslookup command use to resolve the domain name?____________________________________________________________________________________
    Answers will vary.
    Does the DNS server IP address match the one displayed in the ipconfig /all output?__________________
    Yes.
  4. When the configured DNS server cannot resolve domain names or IP addresses, it is possible to set nslookup to try to resolve the names using a different DNS server. If another DNS server can resolve the addresses, but the configured DNS server cannot, there could be a problem with the DNS server configuration. Type nslookup /? in order to view the options that can be used to test and troubleshoot DNS issues.

Step 5: Test Application layer connectivity.

  1. Open a web browser. Type www.cisco.com in the “Address” field, and then press Enter.Does the Cisco.com web page load in the browser? What underlying network functions have to be working in order for the web page load?____________________________________________________________________________________
    For the web pages to load, it involves DNS server, HTTP server, and TCP/IP.

Reflection

  1. The steps in this lab represent a bottom-up troubleshooting strategy, where the effort starts with the OSI model Physical layer and finishes with verifying the functionality of the Application layer. What are the other two troubleshooting strategies used by network technicians to isolate problems?______________________________________________________________________________________________________________________________________________________________________________
    Top-down or divide and conquer.
  2. Which strategy would try first when presented with a network connectivity problem? Why?______________________________________________________________________________________________________________________________________________________________________________
    Answers will vary. You could try to use ping and tracert to determine where the issue may be occurring, inside or outside your network.