12.4.2.2 Lab – Document Customer Information in a Work Order Answers

12.4.2.2 Lab – Document Customer Information in a Work Order Answers Lab – Document Customer Information in a Work Order (Answers Version) Introduction As a help desk technician, it is your job to gather data from the customer to begin the troubleshooting process. As a Level 1 technician, you do not have administrative rights to..
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12.3.1.9 Lab – Configure Users and Groups in Windows Answers

12.3.1.9 Lab – Configure Users and Groups in Windows Answers Lab – Configure Users and Groups in Windows (Answers Version) Introduction In this lab, you will create users and groups and delete users using the Local Users and Groups Manager. You will also assign group and user permission to the folders. Recommended Equipment A computer..
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12.3.1.5 Lab – Configure the Firewall in Windows 8 Answers

12.3.1.5 Lab – Configure the Firewall in Windows 8 Answers Lab – Configure the Firewall in Windows 8 (Answers Version) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected over the network Windows 8 installed on both computers Computers must be..
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12.3.1.5 Lab – Configure the Firewall in Windows 7 and Vista Answers

12.3.1.5 Lab – Configure the Firewall in Windows 7 and Vista Answers Lab – Configure the Firewall in Windows 7 and Vista (Answers Version) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected on a network Windows installed on both computers. Computers..
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12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 8 Answers

12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 8 Answers Lab – Configure Data Backup and Recovery in Windows 8 (Answers Version) Introduction Microsoft introduced a new way to protect your data files in Windows 8 called File History. File History supersedes the Backup and Restore features of Windows 7 and functions similarly to..
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12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 7 and Vista Answers

12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 7 and Vista Answers Lab – Configure Data Backup and Recovery in Windows 7 and Vista (Answers Version) Introduction In this lab, you will back up data. You will also perform a recovery of the data. Recommended Equipment A computer with Windows 7 or Vista..
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12.2.1.8 Lab – Configure Windows Local Security Policy Answers

12.2.1.8 Lab – Configure Windows Local Security Policy Answers Lab – Configure Windows Local Security Policy (Answers Version) Introduction In this lab, you will configure Windows Local Security Policy. Windows Local Security Policy is used to configure a variety of security requirements for stand-alone computers that are not part of an Active Directory domain. You..
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11.3.2.5 Lab – Share a Printer in Windows 8 Answers

11.3.2.5 Lab – Share a Printer in Windows 8 Answers Lab – Share a Printer in Windows 8 (Answers Version) Introduction In this lab, you will share a printer, configure the printer on a networked computer, and print a test page from the remote computer. Recommended Equipment Two computers directly connected or connected through a..
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11.3.2.5 Lab – Share a Printer in Windows 7 and Vista Answers

Lab – Share a Printer in Windows 7 and Vista (Answers Version) Introduction In this lab, you will share a printer, configure the printer on a networked computer, and print a test page from the remote computer. Recommended Equipment Two computers directly connected or connected through a switch Windows 7 or Vista installed on both..
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11.2.1.6 Lab – Install a Printer in Windows 8 Answers

11.2.1.6 Lab – Install a Printer in Windows 8 Answers Lab – Install a Printer in Windows 8 (Answers Version) Introduction In this lab, you will install a printer. You will find, download, and update the driver and the software for the printer. Recommended Equipment A computer running Windows 8 Internet connection Printer Step 1:..
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